Vacancy


Back to the list

Call Center Supervisor

ID 3597

Date of publication 21.02.2020

The best promising e-commerce platform for online shopping

Region Ташкент Sphere work with staff

Salary te be discussed

Schedule 5/2, 9:00-18:00

Send resume

General requirements for applicant

    Call center, customer service, or supervisory experience may be required Outstanding communication and negotiation abilities Proficiency with technology, especially software applications, and phone systems Excellent problem solving, leadership, and customer service skills Exceptional verbal and written communication skills Strong understanding of company products, policies, and services Ability to coach, train, and motivate employees and evaluate their performance Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

Work conditions

    Full time work in professional team

Responsibility

    Manage a team of call center agents Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Motivate and encourage agents through positive communication and feedback Take calls that your agents can’t handle and be available when an agent appears to need assistance Prepare reports and analyze data to assist management as they determine call center goals Make sure that the company processes, KPI, procedures are well implemented by the Call center

Computer skills

    Advanced skills in MS Office

Laguage skills

    Knowledge of Uzbek, English and Russian languages

Contact details

  • Contact person: Валерия Рябинина (93) 387-07-16
  • Email: info@hrc.uz