Открытые вакансии
Center Manager
ID 2855Дата публикации 07.02.2017
The company operates a growing number of face-to-face contact centers worldwide. The company offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. The contact centers are the essential link between organizations and their customers.
Регион Ташкент Сфера Customer relationship management
Общие требования к кандидату
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•Age (completely): 25+
•Sex: female/male
•Citizenship: Uzbekistan
•Education: Master Degree, Bachelor degree
•Knowledge of the personal computer programs
•Experience: More than 3 years working experience, including 2 year in management
Обязанности
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•Developing, coordinating and implementing first-class application processing services
•The achievement of all client led Service Level Agreements
•Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
•The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
•Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
•Ensuring the quality of customer service
•Ensuring appropriate communication channels exist between the staff and customers
•Keeping customers information confidential
•Report to high management
Знание компьютера
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Advanced user
Знание языка
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Russian - fluent
English - fluent
French - fluent
Uzbek - good