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Call Center Supervisor

ID 3596

Дата публикации 21.02.2020

The best promising e-commerce platform for online shopping

Регион Ташкент Сфера work with staff

Оклад te be discussed

График работы 5/2, 9:00-18:00

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Общие требования к кандидату

Call center, customer service, or supervisory experience may be required Outstanding communication and negotiation abilities Proficiency with technology, especially software applications, and phone systems Excellent problem solving, leadership, and customer service skills Exceptional verbal and written communication skills Strong understanding of company products, policies, and services Ability to coach, train, and motivate employees and evaluate their performance Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

Условия работы

Full time work in professional team

Обязанности

Manage a team of call center agents Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Motivate and encourage agents through positive communication and feedback Take calls that your agents can’t handle and be available when an agent appears to need assistance Prepare reports and analyze data to assist management as they determine call center goals Make sure that the company processes, KPI, procedures are well implemented by the Call center