Vacancy
Call Center Supervisor
ID 3597Date of publication 21.02.2020
The best promising e-commerce platform for online shopping
Region Ташкент Sphere work with staff
General requirements for applicant
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Call center, customer service, or supervisory experience may be required
Outstanding communication and negotiation abilities
Proficiency with technology, especially software applications, and phone systems
Excellent problem solving, leadership, and customer service skills
Exceptional verbal and written communication skills
Strong understanding of company products, policies, and services
Ability to coach, train, and motivate employees and evaluate their performance
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
Work conditions
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Full time work in professional team
Responsibility
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Manage a team of call center agents
Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
Motivate and encourage agents through positive communication and feedback
Take calls that your agents can’t handle and be available when an agent appears to need assistance
Prepare reports and analyze data to assist management as they determine call center goals
Make sure that the company processes, KPI, procedures are well implemented by the Call center
Computer skills
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Advanced skills in MS Office
Laguage skills
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Knowledge of Uzbek, English and Russian languages
Contact details
- Contact person: Валерия Рябинина (93) 387-07-16
- Email: info@hrc.uz